Privacy Statement

PRIVACY STATEMENT

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Thank you for visiting pivotbikes.co.uk. This Privacy Statement explains the information we collect and the specific ways we use and disclose that information.  We take your privacy seriously and will never sell your information.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the Terms & Conditions, our Privacy Statement, and any additional terms, conditions and policies referenced on the site and/or available by hyperlink. While providing the Service, we may collect personal information about you.

 

SECTION 1 – CHANGES TO THIS PRIVACY STATEMENT

If we make any changes to privacy statement, we will post them on this website. We reserve the right to modify this privacy statement at any time, so please review it frequently. Any changes will be effective immediately upon their posting on the website. If we make material changes to this statement, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.  If you object to changes to our privacy statement, you must refrain from using the Service, including the site.

 

SECTION 2 – SCOPE

This privacy statement is effective with respect to any data that we have collected, or collect, about and/or from you.

 

SECTION 3 – YOUR PERSONAL INFORMATION

When you use the Service, purchase something from our shop, send us an email, or communicate with us in any way, you are providing us information that we collect.  That information may include your IP address, name, physical address, email address, phone number, credit card information, operating system, as well as details such as gender, location, birth date, purchase history, and other demographic information (collectively, “personal information”).  By providing us this information, you consent to your personal information being collected, used, disclosed, transferred to the United Kingdom, and stored by us.

 

SECTION 4 – USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION

We may use and disclose your personal information only as follows:

(a) To provide the Service to you. For example, if you place an order, we will use your personal information to arrange for delivery of your order. This may include aggregating information from your use of the Service.

(b) To bill and collect money owed to us. This includes sending you emails, receipts, and alerting you if we need a different credit card number. Our shop uses Stripe (https://stripe.com/gb) for payment processing.  To learn more, see Section 5 below.

(c) To promote the Service and our products. For example, if you purchase a product from us, we may send you an email about another product we sell. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email we send.

(d) To send you informational and promotional content that you may choose (or “opt-in”) to receive. For example, you may have opted-in to receive emails from RM Cycles If you would like to stop receiving such emails, you can unsubscribe by following the instructions included in every email we send.

(e) To communicate with you about your account or any orders placed with us and to provide customer service.

(f) To enforce compliance with our Terms & Conditions and applicable law.

(g) To protect the rights and safety of RM Cycles or third-parties.

(h) To meet legal requirements, such as complying with court orders, valid discovery requests, valid subpoenas, or other appropriate legal mechanisms.

(i) To provide information to our representatives and advisors, such as attorneys and accountants, to help us comply with legal, accounting, and security requirements.

(j) To prosecute and defend a court, arbitration, or criminal legal proceeding.

(k)To transfer your information in the case of a sale, merger, consolidation, liquidation, re-organisation, or acquisition. In such an event, we will notify you of the change by posting a notice on this website and any acquirer will be subject to our obligations under this Privacy Statement.

SECTION 5 – THIRD-PARTY SERVICE PROVIDERS

We may transfer personal information to companies that help us provide the Service (“third-party service providers”.  As part of the Service, we may use and incorporate information you have provided or we have collected in the aggregate, and we may share this aggregate information with third-party service providers in line with the approved uses in Section 4.  One such third-party service provider used by RM Cycles is MailChimp.  RM Cycles may, for example, use MailChimp to communicate with you, to promote the Service and our products, or to send you informational or promotional content.  As such, your data is also subject to MailChimp’s Privacy Policy (www.mailchimp.com/legal/privacy).  We will tell you we are working with a third-party service provider whenever reasonably possible, and you may request at any time the name(s) of our third-party service providers.

In general, the third-party service providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.  For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.  In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Our website may include links to other websites whose privacy practices may be different from RM Cycles’s. When you click on links on our shop, they may direct you away from our site.  If you submit personal information to any of those sites, your information is governed by their privacy policies.  We encourage you to read carefully the privacy policy of any website you visit.

Once you leave our shop’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Statement or our website’s Terms & Conditions.

 

SECTION 7 – SECURITY

No one is entirely protected from hackers.  If a security breach causes an unauthorised intrusion into our system that materially affects you, we will notify you as soon as reasonably possible and later report the action we took in response.

If you provide credit card information through Stripe’s direct payment gateway, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, all PCI-DSS requirements are followed and generally accepted industry standards are implemented.

 

SECTION 8 – COOKIES

When you use the Service, we may store “cookies” on your computer.  You may turn off cookies that have been placed on your computer by following the instructions on your browser, but if you block cookies it may be more difficult (or maybe even impossible) to use some aspects of the Service.

 

SECTION 9 – WE OPERATE IN THE UNITED KINGDOM

Our offices are located in the United Kingdom, so your information may be transferred to, stored, or processed in the United Kingdom.  By using the Service, you understand and consent to the collection, storage, processing, and transfer of your information to our facilities in the United Kingdom and those third parties with whom we share it, as described in this policy.

 

QUESTIONS AND CONTACT INFORMATION

If you have any questions or comments, or if you would like to update, delete, or change any personal information we hold related to you, or you have a concern about the way in which we have handled any privacy matter, please contact us by email, telephone or post at:

[email protected]

RM Cycles
7 Ashford Rd,
Tenterden,
Kent TN30 6AB

Phone: 01580 765612